Återbetalningspolicy

Return & Refund Policy

Last updated: 21/08/2026

Thank you for shopping with ERVALLA STORE. We want you to have a positive experience with your purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

1. Returns

We accept returns within 30 days of the date your order was delivered.

To be eligible for a return, the item must:

  • Be unused and in the same condition in which you received it.
  • Be in its original packaging, where applicable.
  • Include proof of purchase or your order number.

To request a return, please contact us at ervallastore@outlook.com with your order number and a description of the reason for the return.

Please do not send products back to the sender address shown on the package without contacting us first. We will provide you with the appropriate return instructions.

2. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photos or videos showing the product and the problem.

After reviewing your request, we will determine the appropriate solution, which may include a replacement or a refund.

3. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Personalized or customized products.
  • Products that have been used, damaged, or altered after delivery.
  • Gift cards.
  • Items specifically identified as non-returnable on the product page.

4. Return Shipping Costs

Unless the item received is damaged, defective, or incorrect, the customer is generally responsible for the cost of return shipping.

If the return is due to an error on our part, such as receiving the wrong or defective item, we may cover the applicable return shipping costs.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping charges, if any, may be non-refundable unless the return is due to an error on our part or otherwise required by applicable law.

6. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank or payment account again.
  2. Contact your payment provider or bank.
  3. If you have completed these steps and still have not received your refund, contact us at ervallastore@outlook.com.

7. Exchanges

We generally do not offer direct exchanges.

If you need a different product, size, or variation, please contact us at info@ervallastore.com. Depending on the circumstances, we may recommend returning the original item and placing a new order.

8. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing your order.

We may be able to cancel your order if it has not yet been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible, and you may need to follow our return procedure.

9. Delivery Issues

If your order appears to be delayed, lost, or marked as delivered but you have not received it, please contact us at ervallastore@outlook.com.

We will review the shipping information and work with the relevant shipping provider where appropriate.

Please note that delivery times may vary depending on the destination, shipping provider, customs procedures, and other circumstances outside our control.

10. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

ERVALLA STORE
Email: ervallastore@outlook.com
Website: [WEBSITE URL]

By placing an order with us, you acknowledge that you have read and understood this Return & Refund Policy.

Important: This policy is a general template and should be adapted to the laws applicable to your business and the countries where you sell. If you sell to EU/EEA customers, consumer withdrawal and refund rights may impose additional requirements that should be reflected in your final policy.